True Limited protects your privacy

Privacy Policy

True Limited protects your privacy


At True Limited, we respect your right to privacy and your ability to make informed choices about who has access to your personal information. This page explains our policy regarding the collection, use, disclosure and protection of any information we receive. This Privacy Policy is part of our Terms & Conditions. By using True Limited’s website, you acknowledge that you have reviewed both our Privacy Policy and our Terms & Conditions and agree to be bound by them.

You should also be aware that this Privacy Policy does not apply to the practices of entities True Limited does not own or control, or to individuals whom True Limited does not employ or manage. This includes third parties to whom True Limited may disclose Personal Information, pursuant to the terms and conditions of this Privacy Policy.

This Privacy Policy is provided for your information and does not limit or exclude your rights under the Privacy Act 2020.

Personal & non-personal information collection

True Limited collects certain personally identifying information from users when you register for the service. This may include name, profile picture, gender, birthday, internet protocol (IP) address and interests.

True Limited also receives and/or collects non-personally-identifying information about you or about the device you use to enhance our services. This includes your browser type, language preference, referring site and any other information automatically sent to True Limited by the user's browser. 

We receive data about you whenever you use or interact with True Limited, such as how and when you view, use or otherwise interact with content and materials. 

We receive data whenever you visit another website that uses our platform or which has embedded our content into its own website, blog or application. Such data includes the other websites you have visited and the type of data we receive about you while you use the True Limited website.

We store data for as long as it is necessary to provide products and services to you and others, but some information may remain in backup copies and logs for longer periods. You acknowledge and agree that True Limited may continue to use any non-personally-identifying information in accordance with this Privacy Policy.

How we use Information 

Unless stated otherwise in this Privacy Policy, we will not share your Personal Information with third parties without your explicit permission, except when required by law, regulation, subpoena or court order. 

We may use Personal Information internally for reasons such as diagnosing problems with our servers, to make the True Limited website more useful or to improve the platform. We may use information we collect, including Personal Information, to provide you with advertising that we reasonably believe may be interesting to you. 

True Limited may publish or share aggregated information for analysis and statistical purposes to anyone without limitation. In all such cases this information is anonymous and unidentifiable. For example, we may share information publicly to show trends about the general use of our services. We may also share such statistical information with users and our partners without restriction, on commercial terms that we can determine in our sole discretion.


A cookie is a small piece of text that is sent to a visitor's browser. The browser provides this piece of text to the device of the originating visitor when this visitor returns. True Limited uses cookies to help personalize your True Limited experience. A “persistent” cookie may be used to help save your settings and customisations across site visits. 

Legal compliance

True Limited may identify a user to third parties and/or share your information (including your personal information) if required to do so by law, or in the good-faith belief that disclosing such information is necessary to comply with any law, regulation or other governmental authority, or respond to any court order, subpoena, search warrant or equivalent, or where in our reasonable belief an action is needed in order to protect the safety or security of any person or property. 

True Limited also reserves the right to disclose any information when we believe in good faith that such disclosure is appropriate or necessary in order to enforce the Terms & Conditions, take precautions against liabilities, investigate and defend itself against any third party claims or allegations, assist government enforcement agencies, protect the security or integrity of the platform and protect the rights and property of True Limited, its users and/or others.


We will take all reasonable steps to keep your personal information secure and prevent unauthorised disclosure.

Other Uses or Transfer of Your Information 

In providing the platform, we may use suppliers that are located in countries other than your own and send them information we receive. All our suppliers will be subject to non-disclosure and non-use obligations. Nevertheless, some countries may have levels of protection of personal and other information which are not as high as in your country of residence or business. 

We may transfer our databases containing your personal information if we sell our business or part of it. True Limited may not be able to control how your personal information is handled, shared or used in the event of bankruptcy, insolvency or equivalent event. In any such case, True Limited will use commercially reasonable efforts to prevent third parties from disclosing your personal information.


Any personal information you provide to us site will be collected by True Limited at 449 Richmond Road, Grey Lynn, Auckland 1021, New Zealand and held on behalf of True Limited by Umbrellar Limited, 72 Taharoto Road, Takapuna, Auckland 0622   

Access and correction

You are entitled to access and correct your information at any time, subject to some exceptions provided at law. Please contact us if you wish to access or update your information, including changing your email address, password or phone number.


True Limited may update this Privacy Policy from time to time. By continuing to use True Limited, you accept this Privacy Policy as it applies from time to time.  For this reason, we encourage you to review this Privacy Policy periodically.  

Comments and questions 

If you have any comments or questions about our privacy policy, please contact us at 

Last updated: 25 November 2022